Shipping policy
Shipping, Delivery & Warm Weather Notice
Summer’s Sweetery ships eligible cookie products within the United States. Shipping availability may vary by product and destination.
Shipping Schedule
Orders are shipped according to the shipping schedule and processing times listed on our website. Our regular shipping schedule is Monday through Wednesday.
Orders placed by Tuesday at 9:00 PM Central Time are generally shipped during the same week. Orders placed after Tuesday at 9:00 PM Central Time are generally shipped the following Monday.
Shipping dates and carrier transit times are estimates and may be affected by carrier delays, weather, holidays, or other circumstances beyond our control.
Carrier Responsibility
Once your cookie box has been packaged and handed over to the shipping carrier, it is in the carrier’s care during transit. Summer’s Sweetery cannot control carrier handling, delivery routes, weather conditions, or other circumstances that may affect your package after shipment.
Customers are responsible for providing an accurate shipping address, monitoring tracking information, and bringing packages indoors promptly after delivery.
Warm Weather Shipping Notice
Our cookies are shipped in standard packaging and are not shipped in insulated boxes or with ice packs.
During warmer months, cookies may arrive slightly warm from transit, but they are still delicious! We strongly recommend tracking your shipment so you can bring your package indoors as soon as possible after delivery.
Exposure to heat during transit or after delivery may affect the appearance, texture, or quality of our products. Please consider seasonal temperatures and your shipping destination before placing your order.
By placing an order, you acknowledge that our cookies are not shipped with temperature-controlled packaging and may be exposed to warm conditions during transit.
Lost, Damaged, or Delayed Shipments
If your package is lost, significantly delayed, or arrives damaged, please contact the shipping carrier to report the issue and inquire about filing a claim.
You may also contact Summer’s Sweetery at contact@summerssweetery.com with your order number and photos, if applicable, so we can review the situation.
Shipping Returns, Refunds & Cancellations
Due to the nature of our freshly baked food products, we do not accept returns of food items. Orders cannot be canceled once they have been prepared or shipped.
Refunds and replacements are not guaranteed for packages that are lost, delayed, or damaged during shipping. Each concern will be reviewed in accordance with our posted policies and applicable law.