TERMS & CONDITIONS

Website: www.summerssweetery.com

Welcome to Summer’s Sweetery! By accessing our website or placing an order, you acknowledge that you have read and agree to these Terms & Conditions. These terms apply to purchases made through our website and, where applicable, other orders placed with Summer’s Sweetery LLC.

1. Orders & Product Availability

All orders placed through our website, hosted by Shopify, are subject to product availability and order confirmation.

Summer’s Sweetery reserves the right to:

• Refuse or cancel an order when necessary.

• Limit quantities available for purchase.

• Correct pricing, product description, or listing errors.

• Modify, replace, or discontinue products at any time.

• Contact customers regarding order issues or availability.

You will receive an order confirmation email after successfully placing an order. An order confirmation does not guarantee availability if an unforeseen issue prevents fulfillment. If we cannot fulfill your order, we will contact you regarding the available options and provide any refund required by applicable law.

2. Pricing & Payments

All prices are listed in U.S. dollars unless otherwise stated.

Online payments are processed securely through Shopify and its integrated payment processors. Summer’s Sweetery does not store full credit card information on its own systems.

Prices are subject to change without prior notice. Any price change will not alter the agreed price of an order already accepted, except as permitted by law or agreed upon by the customer.

Customers are responsible for reviewing their order, applicable taxes, shipping charges, and total payment amount before completing checkout.

3. Pickup Policy

Customers are responsible for picking up their orders on the scheduled date and at the scheduled time. Pickup times are important to ensure orders are prepared and ready for customers and to help Summer’s Sweetery manage daily operations, staffing, and business hours.

Late Arrivals

If you are running late or need to request a change to your scheduled pickup time, you are responsible for calling Summer’s Sweetery as soon as possible. We will do our best to accommodate changes when possible, but accommodations are not guaranteed.

Please do not assume we can remain open past our posted closing time. Customers should contact the store directly if they anticipate arriving after their scheduled pickup time.

Missed Pickups

If you fail to pick up your order at the scheduled time and have not contacted us, your order may not be available for pickup until a later time, depending on store hours and availability.

Customers must contact Summer’s Sweetery to arrange an alternative pickup time. All changes are subject to approval and store availability. We are not required to remain open past closing or reopen the store for missed pickups.

Orders not collected on the scheduled date are not automatically eligible for a refund, replacement, or rescheduling. Because our products are freshly prepared and some require refrigeration, we reserve the right to determine whether an order can be safely held for a later pickup.

If an order cannot be safely stored or rescheduled, it may be forfeited without a refund, to the extent permitted by applicable law.

Business Hours

Scheduled pickup times help us plan staffing, prepare orders, and anticipate customer arrivals. Depending on business needs, we may occasionally need to adjust our closing time. Customers are responsible for arriving during their scheduled pickup window and contacting us promptly if a delay occurs.

Product Handling After Pickup

Summer’s Sweetery is not responsible for damage caused by improper transportation or handling after products leave our premises. Please transport cakes and cheesecakes on a flat, stable surface and refrigerate products as instructed.

4. Custom Orders

Custom orders may require advance notice and full or partial payment at the time of booking.

Design details, flavors, colors, decorations, and other specifications must be finalized before production begins. Changes may not be accepted within two days of the scheduled pickup date.

Changes requested after production has begun may not be possible and may result in additional charges if approved.

Any deposit, payment, cancellation, or rescheduling terms specific to a custom order will be communicated at the time of booking. Custom orders are subject to availability and approval by Summer’s Sweetery.

5. Intellectual Property

All content on the Summer’s Sweetery website, including logos, photographs, product images, written descriptions, graphics, branding, and other materials, belongs to Summer’s Sweetery LLC or its respective rights holders.

Content may not be copied, reproduced, distributed, modified, or used for commercial purposes without prior written permission, except as permitted by law.

6. Food Allergies & Ingredients

Our products may contain common food allergens, including milk, eggs, wheat, soy, peanuts, tree nuts, and sesame. Ingredients vary by product, and customers should review product descriptions and ingredient or allergen information before purchasing. Our kitchen handles and produces products containing:

• Peanuts

• Tree nuts

• Dairy

• Eggs

• Soy

• Gluten

We cannot guarantee that any item is completely free from cross-contact. Although we take reasonable precautions during preparation, we cannot guarantee that any product is completely free from unintended allergen cross-contact.

Customers with food allergies or dietary restrictions should contact us with questions before placing an order.

Summer’s Sweetery is not responsible for a customer's failure to review available ingredient information or follow product handling instructions.

7. Order Inspection at Pickup

Customers are responsible for checking their order before leaving the store whenever reasonably possible.

Please verify:

• Correct products and quantities.

• Flavor selections.

• Decorations and design details for custom orders.

• Packaging and any visible damage.

If there is an issue with your order, please notify a team member immediately so we can review the concern before you leave.

Once an order has been accepted and leaves Summer’s Sweetery, we cannot guarantee refunds, replacements, or adjustments for concerns that could reasonably have been identified at pickup. This does not prevent customers from reporting hidden defects or other legitimate concerns that could not reasonably have been identified at that time.

8. Shipping, Delivery & Warm Weather Notice

Summer’s Sweetery ships eligible cookie products within the United States. Shipping availability may vary by product and destination.

Shipping Schedule

Orders are shipped according to the shipping schedule and processing times listed on our website. Our regular shipping schedule is Monday through Wednesday.

Orders placed by Tuesday at 9:00 PM Central Time are generally shipped during the same week. Orders placed after Tuesday at 9:00 PM Central Time are generally shipped the following Monday.

Shipping dates and carrier transit times are estimates and may be affected by carrier delays, weather, holidays, or other circumstances beyond our control.

Carrier Responsibility

Once your cookie box has been packaged and handed over to the shipping carrier, it is in the carrier’s care during transit. Summer’s Sweetery cannot control carrier handling, delivery routes, weather conditions, or other circumstances that may affect your package after shipment.

Customers are responsible for providing an accurate shipping address, monitoring tracking information, and bringing packages indoors promptly after delivery.

Warm Weather Shipping Notice

Our cookies are shipped in standard packaging and are not shipped in insulated boxes or with ice packs.

During warmer months, cookies may arrive slightly warm from transit, but they are still delicious! We strongly recommend tracking your shipment so you can bring your package indoors as soon as possible after delivery.

Exposure to heat during transit or after delivery may affect the appearance, texture, or quality of our products. Please consider seasonal temperatures and your shipping destination before placing your order.

By placing an order, you acknowledge that our cookies are not shipped with temperature-controlled packaging and may be exposed to warm conditions during transit.

Lost, Damaged, or Delayed Shipments

If your package is lost, significantly delayed, or arrives damaged, please contact the shipping carrier to report the issue and inquire about filing a claim.

You may also contact Summer’s Sweetery at contact@summerssweetery.com with your order number and photos, if applicable, so we can review the situation.

Shipping Returns, Refunds & Cancellations

Due to the nature of our freshly baked food products, we do not accept returns of food items. Orders cannot be canceled once they have been prepared or shipped.

Refunds and replacements are not guaranteed for packages that are lost, delayed, or damaged during shipping. Each concern will be reviewed in accordance with our posted policies and applicable law.

9. Cancellations, Refunds & Exchanges

Because our products are freshly prepared food items, we generally cannot accept returns or exchanges of food products.

Cancellation requests must be submitted as soon as possible. Once an order has entered production, been prepared, or shipped, cancellation or modification may no longer be possible.

Custom orders may be subject to additional cancellation terms disclosed at the time of booking.

If an order is incorrect, incomplete, defective, or otherwise does not meet the terms of the purchase, please contact Summer’s Sweetery promptly so we can review the concern and determine an appropriate resolution.

Refunds, cancellations, and replacements are subject to applicable law and any additional policies disclosed at checkout.

10. Product Appearance, Storage & Freshness

Our desserts are handmade, and slight variations in appearance, color, decoration, and presentation may occur. Product photographs are intended to represent the items offered but may not reflect every individual product exactly.

Customers are responsible for following the storage and handling instructions provided with their products. Refrigerated items must be stored appropriately, and products should not be left at unsafe temperatures.

Summer’s Sweetery is not responsible for quality or safety issues caused by improper storage, handling, or transportation after pickup or delivery, to the extent permitted by law.

11. Order Changes & Product Availability

All products are subject to availability. We reserve the right to make reasonable changes to ingredients, decorations, packaging, or product offerings when necessary, while accurately representing the product being sold and complying with applicable requirements.

If we are unable to fulfill an order as agreed, we will contact the customer to discuss available options. If an order must be canceled or delayed, we will provide any notice, cancellation option, or refund required by applicable law.

12. Website Use

Customers agree to use our website lawfully and not to interfere with its operation, attempt unauthorized access, submit fraudulent orders, or use website content without permission.

We reserve the right to correct errors, update website content, and restrict access when reasonably necessary to protect our business, website, or customers, subject to applicable law.

13. Limitation of Liability

To the extent permitted by applicable law, Summer’s Sweetery is not responsible for indirect or consequential losses arising from the use of our website or delays caused by circumstances outside our reasonable control.

14. Privacy & Personal Information

Customer information submitted through our website is handled in accordance with our separate Privacy Policy.

Online purchases are processed through Shopify and its integrated service providers. Customers are encouraged to review our Privacy Policy to understand how personal information is collected, used, and shared.

15. Changes to These Terms

Summer’s Sweetery may update these Terms & Conditions from time to time. Updated terms will be posted on our website with a revised effective date.

Changes will apply as permitted by applicable law. Any order already placed will be handled in accordance with the terms applicable to that transaction and any legal requirements.

16. Governing Law

These Terms & Conditions are governed by the laws of the Commonwealth of Kentucky and applicable federal laws, without disregarding any consumer protections that may apply under other applicable laws.

17. Contact Information

For questions about these Terms & Conditions, an existing order, or a product concern, please contact:

Summer’s Sweetery LLC
2725 James Sanders Blvd., Suite E
Paducah, KY 42001
Email: contact@summerssweetery.com
Website: www.summerssweetery.com

Thank you for choosing Summer’s Sweetery. We appreciate your business and look forward to sharing something sweet with you!